Shopping Information
What are split payments and how do they work on the DealDash website?
Split payments on DealDash website allow you to pay for your purchases using two different currencies. Initially, you'll make your first payment in AUD via your card using Stripe, a secure online payment service. After this, you can pay the remaining balance using an alternate currency such as DealDash rewards, Ethereum, Polygon or Qoin It's a straightforward and secure way to complete your transactions.
Which alternative currencies do you accept for split payments?
We currently accept DealDash rewards, Ethereum, Polygon or Qoin. Soon, we'll be adding more alternate currencies, including Wrapped Bitcoin and Bartercard Trade Dollars.
Is my payment secure?
The card payment is secured via Stripe and the crypto payment is secured via your crypto wallet of choice.
Are there any additional fees for using split payments?
We do not charge any fees for split payments. However, please be aware of any charges that your bank or institution (crypto gas fees) may charge and applicable shipping costs if they apply to your order.
How do I track the status of my order?
To track the status of your order, simply log into your DealDash account. Select the option “Orders” from “My Account” menu. All your orders will be visible as well as the status of each order.
Can I change the percentage split between Stripe and alternate currency payments?
The split payment percentages are fixed and predetermined by the seller/merchant. You can view the alternate currency amount indicated as "*" alongside the FIAT amount in AUD dollars as "$".
Can I use split payments for both digital and physical products?
Yes, split payments can be used for both digital and physical products on the DealDash website.
How do I select the split payment option at checkout?
During the checkout process, once you've completed the “Billing Details”, you'll find “Payment 1 of 2” section. This is the Stripe payment. Once Stripe payment is successfully completed, you’ll be navigated to “Payment 2 of 2”. This is the Alternate payment. You can now select your alternate payment of choice.
What happens if I don't have enough cryptocurrency in my wallet for the split payment?
If your crypto wallet balance is insufficient for the split payment, you will need to add more crypto to your wallet. Your order status will be “Pending payment” until the payment is completed in full.
Can I get a refund for my split payment order?
Yes, our refund policy applies to split payment orders just as it does to other orders. You will receive a refund according to our standard refund policy.
What happens if I need to return a physical product from my split payment order?
Our return policy applies to all purchases. For detailed information, please review our return policy on DealDash website.
What should I do if I encounter issues with my split payment order?
If you encounter any issues during the split payment process, please don't hesitate to reach out to our customer support team. We are here to assist you and make your experience seamless.
Are there any geographical restrictions?
Currently only in Australia. We are actively working to expand our service to other regions in the future.